Order Fulfilment
Order fulfilment is the process that happens after an order is placed. Our awesome eCommerce platform provides everything you need to complete the order fulfilment steps.
Standard Order Fulfilment Steps
- Prior to an order being submitted, stock levels are checked.
- Initially when an order is placed, an email is sent to the merchant.
- 随后，所有已购商品的库存水平都会降低。
- 订单生成后，会进入待付款队列。
- 使用信用卡支付的订单通常会在付款后不久更新付款状态和银行交易参考编号。
- Orders paid by online banking or cheque may not be updated until the next business day.
- Orders that are not paid, can optionally be cancelled (either manually or automatically)
- 订单付款完成后，您可以选择向客户发送收据。
- 然后您可以打印送货单，并使用该送货单从您的仓库提取货物。
- We also have a useful automated picking list, where you can scan barcodes until you have picked the desired quantities, and we have a mobile app version of this that can be given to staff, without them having full system access.
- 如果您正在使用 综合快递您可以登录他们的平台，查看您的订单列表，打印标签，并启动快递流程。
- 大多数集成快递公司都会自动在我们的系统中更新订单跟踪详情，并可选择发送通知（具体取决于哪些快递公司有自己的通知系统）。
- 使用任何快递方式，您都可以手动输入快递跟踪号，然后向客户发送送货通知电子邮件，以便他们知道预计送货时间以及如何跟踪货物。
- 订单状态已标记为已发货。
高级订单履行
- Ship partial orders
- 拆分订单行，可以部分交付。
- Shipping status recorded against individual items
- 如果顾客选择了线上订购线下取货服务，请向顾客发送取货通知。（自提）
- If you are integrated with our 50+ APIs, your order may also be posted to the Accounting / Inventory / POS system
Stock Tracking
- Stock is locked when ordered, it is replenished if cancelled.
- Stock screens will indicate if any incomplete orders are in the queue, so that you can reconcile with the quantity on the shelf.
- Partial order shipping available
View / Manage Orders
- 您可以按月份、订单号、客户姓名或通过客户数据库搜索历史记录快速搜索旧订单。
- Orders can be filted by status, or payment type.
- 当顾客打电话来时，取走未完成的订单，并通过电话为顾客完成订单，或者直接修改顾客的订单。
- 快速更新多个订单，例如将网上银行订单确认为已付款，或将多个商品标记为已发货。
- 在订单中添加备注
- Repeat orders
打印订单/单据/电子邮件通知
- Print orders, invoices, receipts, dockets etc on any standard printer
- Thermal print / narrow printer - Reduced format option
- Download PDFs
- Email notifications to customers
- 提供批量订单打印选项
Verify Address / Edit Address
- You can verify an address prior to sending
- 如有需要，请编辑地址详情。
- 如有需要，请更改客户帐户。
Returns / Exchanges / Credits / Surcharges
- 如果您的客户想要退货或换货，您可以在查看订单界面进行管理。
- 查明退回的物品。查明更换的物品。
- Issue an optional credit
- Issue an optional surcharge (for additional labour, or a change of shipping method)
Notes
我们这款简单易用的订单处理系统与我们超棒的购物车一起免费提供。
您可以使用与购物页面和网站相同的登录信息来管理订单履行。
